Privacy Policy

What we collect

When you create an account or place an order we collect your name, phone number, email address and delivery address. We also store your order history, wishlist and reviews, and standard technical data such as IP address and browser type.

How we use it

• To process and deliver your orders and to contact you about them.
• To provide customer support, returns and warranty service.
• To send offers and news only if you have subscribed — you can unsubscribe at any time.
• To prevent fraud and keep the site secure.

Sharing

We share only what is needed with courier partners (name, phone, address) and payment providers (bKash, Nagad, SSLCommerz) to complete your order. We never sell your data.

Security

Passwords are stored hashed, sessions are encrypted and all traffic uses HTTPS. Card details are handled by the payment gateway and never touch our servers.

Your rights

You can view and update your information in your account, or ask us to delete your account by contacting hello@exclusivecrockery.com.