Question 1

Do you offer cash on delivery?

Accepted Answer

Yes. Cash on delivery is available across Bangladesh. Inside Dhaka you can also pay by bKash, Nagad or card at checkout when those options are enabled.

Question 2

How long does delivery take?

Accepted Answer

Orders inside Dhaka are usually delivered within 1–2 working days. Outside Dhaka, courier delivery takes 3–5 working days. You will receive a tracking number as soon as your parcel is dispatched.

Question 3

What are the delivery charges?

Accepted Answer

Delivery is ৳60 inside Dhaka and ৳120 outside Dhaka. Orders over ৳5,000 inside Dhaka ship free. Exact charges are shown at checkout before you confirm.

Question 4

What if an item arrives damaged?

Accepted Answer

Every parcel is double-boxed and quality-checked, but if anything arrives damaged, message us within 48 hours with a photo and we will replace it or refund you — no questions asked.

Question 5

Can I return or exchange a product?

Accepted Answer

Yes, unused products in their original packaging can be returned within 7 days of delivery. Return shipping is free for damaged or incorrect items.

Question 6

Do you offer gift wrapping?

Accepted Answer

Our gift box sets come beautifully packaged. For other items, add a note at checkout and we will include a hand-written card free of charge.

Question 7

Are your products genuine?

Accepted Answer

We source directly from brands such as Kiam, SKB, Luminarc, Corelle and Bohemia Crystal, or from their authorised distributors. Manufacturer warranties apply where offered.

Question 8

How can I track my order?

Accepted Answer

Sign in and open My Orders to see a live status timeline, or use the Order Tracking page with your order number and phone number.

Questions we get asked a lot